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2432 911 Communications Administrator

911 Communications Administrator

Fort Worth, TX, USA

Fort Worth, TX, USA

City of Fort Worth

Greg Nelson and Bryan Noblett


Lead Recruiter

911 Communications Administrator

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The City of Fort Worth, Texas offers an exciting and unique opportunity to establish a new emergency communications department, as the City is in-housing its emergency medical services. This new role as the 911 Communications Administrator will lead the build out of Fort Worth’s emergency medical dispatch and will serve as a key advisor for all public safety emergency communications for the City.


A city of Cowboys and Culture, Fort Worth is known for its Texas hospitality. Exuding both charm and expansiveness, Fort Worth is the 12th largest and one of the fastest-growing big cities in the United States, distinguished as one of the fastest-growing urban centers in the nation. With great neighborhoods, scenic terrain, and a rich history of arts and culture, paired with world-class opportunities for business and education, it’s not only fun to visit Fort Worth, but it’s also even more rewarding to call it home. Fort Worth truly offers all the benefits and amenities of a bustling metropolitan city while keeping the small-town charm that keeps it unpretentious and charismatic in all the right ways. Designated as one of America’s “Most Livable Communities” by the Partners for Livable Communities, the city truly offers a melting pot of culture, commerce, community, and, yes, cowboys.


The City will transition emergency medical services from MedStar to an operation within the Fire Department. Current MedStar dispatch employees will transition into this new department to provide emergency medical dispatch services. The selected candidate will lead the transition of dispatch services to this new department and will play a strategic role in the City’s overall 911 system.


Reporting to an Assistant City Manager as a peer director to the Chief of Police and Fire Chief, the new 911 Communications Administrator has key responsibilities including overseeing strategic planning and coordination of the City of Fort Worth’s 911 systems; coordinating the various 911 stakeholders – Police, Fire, EMS, and 311; working to achieve operational efficiencies in service delivery; developing short-term and long-range plans for electronic equipment and system needs; and coordinating the provision of services and changes in service between the Police Department, Fire and Rescue Department, and other agencies.

The most successful candidates for the 911 Communications Administrator will have a level of comfort, confidence, and experience operating in a nebulous environment; experience working in a large, urban environment with multiple emergency communications disciplines; skills in change management and involving employees in new initiatives; and direct knowledge and experience with the various technologies used in Public Safety Answering Points and emergency dispatch operations and prior experience with system implementations. The selected candidate will not initially have clarity of structure or policy but will instead be shaping the new department and influencing the greater organization.


Any combination of education and experience that is likely to provide the requisite knowledge, skills, and experience is qualifying. The following is a typical way to qualify:

  • Education: Bachelor’s degree from an accredited college or university with major course work in Communications, Emergency Medical Services, Public Administration or a related field.

  • Experience: Eight years of increasingly responsible public safety communications experience, including four years of supervisory responsibility.


The City of Fort Worth is offering a salary range of $160,000 to $185,000 for this position, commensurate with experience and qualifications. In addition, the City provides a benefits plan that includes medical, dental, vision, life, and long-term disability insurance, a pension plan (Fort Worth Employees’ Retirement Fund), and a 457 deferred compensation plan. Partnering with Southwestern Health Resources, the City provides access to three employee health centers exclusive to Fort Worth employees, retirees, and their enrolled dependents.


To be considered for this position, interested candidates must submit a cover letter and résumé below no later than Monday, July 29, 2024.

Confidential inquiries are welcomed to:

Greg Nelson | | (916) 550-4100

Bryan Noblett | | (916) 550-4100

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