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Administrative Services Manager

Administrative Services Manager

Carrollton, TX, USA

Carrollton, TX, USA

North Texas Emergency Communications Center (NTECC)

Jacqueline 'Jackie' Seabrooks


Lead Recruiter

Administrative Services Manager

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The North Texas Emergency Communications Center (NTECC) is offering an excellent administrative opportunity for an experienced manager or supervisor who wants to work alongside a dedicated group of public safety support professionals as NTECC’s Administrative Services Manager. This position is responsible for providing high-level administrative assistance to NTECC’s personnel through active employee engagement, management, and oversight of an array of human resources functions, and those activities focusing on employee health and well-being - all of which occur within the environment of a fast-paced, regional public safety communications/dispatch center.


The North Texas Emergency Communications Center is a regional public safety communications hub for the North Texas communities of Addison, Carrollton, Coppell, and Farmers Branch. NTECC serves as the critical link between the public and all Police, Fire and EMS (Emergency Medical Services) personnel. The Center uses sophisticated digital technology to receive, and dispatch calls on as many as twelve different radio channels. Located in the northwest sector of the Dallas-Fort Worth (DFW) Metroplex in the City of Carrollton (TX), NTECC is a state-of-the-art public safety communications facility in terms of both its hardware and its software.

NTECC is staffed by 75 full-time members; NTECC’s day-to-day leadership is provided by an Executive Director who supports a Director of Emergency Communications, an IT Manager, and the Administrative Services Manager. NTECC’s 2023 operating budget is $2,779,596.


NTECC is seeking an experienced manager to serve as the Center’s champion while working collaboratively with the Center’s existing leadership and three direct reports to enhance the overall employee experience.

The Administrative Services Manager positively impacts the employee experience by affirmatively promoting employee advocacy, championing what is in the best interests of the NTECC team, and through oversight of various critical internal services. The manager is responsible for advancing and nurturing a healthy organizational culture and work environment where community engagement, staff recognition, and positive employee relations are emphasized. This position is integral to NTECC’s effectiveness in recruiting, hiring, on-boarding, and staff retention efforts; handling internal investigations; providing staff training and development; goals and objectives setting; policy development; budgeting and forecasting; and risk management.

The Administrative Services Manager works with various municipal and public safety leaders across the partner agencies to develop and deliver high quality service levels to each of the four communities and the public. The Administrative Services Manager must maintain an elevated level of communication amongst the participating agencies, the Board of Directors, and the employee group. The Administrative Services Manager works proactively and collaboratively to ensure consistency and follow-through, while also ensuring effective service delivery remains a top priority. As an active leader within NTECC, the Administrative Services Manager is engaged with all levels of the organization.  As the need arises, this position assists the NTECC team by carrying out cross-functional duties and responsibilities.


Any combination of equivalent experience and training that would provide the required knowledge, skills, and abilities may qualify. A typical way to obtain the requisite knowledge, skills, and abilities would be:


Bachelor’s degree from an accredited college or university in Business, Public Administration, Finance, or a related field is required.


  • At least three years of progressively responsible administrative experience in a public safety organization with a strong background in human resources, finance, leadership, or supervision.

  • At least two years of increasingly responsible supervisory experience.

  • Public safety experience or knowledge of public safety strategies, practices and technologies is strongly preferred.


  • SHRM, PHR, or SPHR Certification is strongly preferred.

  • CPS certification, or one year of payroll experience, is preferred.

  • Possession/Maintenance of a valid Texas Driver’s License is required (or the ability to acquire Texas Driver’s License within 90-days of employment).

Background Requirements:

The selected candidate must pass all pre-employment screenings, including a drug screen and background investigation; and an FBI criminal background fingerprint check and must comply with state and federal requirements for Criminal Justice Information Security Standards (CJISS).


The full compensation range for this position is $81,799 - $114,126 with final placement in the range dependent on qualifications and experience.

NTECC offers an excellent benefits package including retirement through the Texas County & District Retirement System (TCDRS) with NTECC matching the employee’s required contribution of 7%. NTECC requires employees to contribute to Social Security and Medicare. NTECC also provides a comprehensive benefits package including medical, dental, and vision insurance; life and long-term disability insurance; a flexible benefit plan; and paid holidays, vacation, and sick leave.


Qualified candidates are encouraged to apply by October 9, 2023 by submitting a comprehensive résumé and compelling cover letter below.

Due to the public nature of searches in the State of Texas, confidential inquiries are recommended by contacting Jacqueline Seabrooks at (916) 550-4100 before submission of materials.

This recruitment incorporates existing rules and regulations governing public sector recruitment in the State of Texas. In accordance with public disclosure/open records laws, information submitted for consideration may be made available to the public upon request by interest parties.

The North Texas Emergency Communications Center is an Equal Opportunity Employer.

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